ANIMEBOOKMARK / Refund Policy
Refund and Cancellation Policy
This policy explains how cancellation and refund requests work for AnimeBookmark Tracker Premium, offered by 18212520 Canada Inc., operating as AnimeBookmark.
Link is the Merchant of Record for Premium purchases through Stripe Managed Payments, as identified at checkout and on your receipt. Link handles payment, applicable taxes, receipts, subscription billing, transaction support, and approved returns. AnimeBookmark handles product support.
Need a refund?
Request a refund within seven calendar days after your initial Premium purchase. AnimeBookmark will approve these requests after verifying your identity and transaction.
Include the reference from your receipt, if available. Please don’t send payment-card details.
Renewals and requests outside this window are reviewed case by case. Any stronger checkout or mandatory consumer rights still apply.
Canceling stops future renewals; it does not automatically refund a payment. Manage or cancel subscription
Key points
- You may request a refund within seven calendar days after your initial Premium purchase.
- Canceling normally prevents the next renewal and leaves Premium active until the current paid period ends; it does not automatically refund the current period.
- Renewal refund requests outside the initial-purchase window are reviewed case by case.
- A full refund ends paid access but does not delete your AnimeBookmark account, Bookmarks, watch history, or other library records.
Seven-day initial-purchase window
AnimeBookmark will approve a request for a refund of the initial AnimeBookmark Tracker Premium purchase when the request is made within seven calendar days after that purchase, subject to identity and transaction verification. The request date is the date the request reaches AnimeBookmark support or a billing-provider support channel identified at checkout or on your receipt.
This AnimeBookmark commitment is additional to any mandatory refund, withdrawal, cancellation, or cooling-off rights that apply to you.
How to request a refund
- Open Subscription & billing while signed in and use the hosted billing portal or the refund-support option shown there.
- Use the payment-support or return link in your checkout confirmation or receipt. This opens Link support.
- Email [email protected] from the address associated with your AnimeBookmark subscription and include enough information to identify the purchase. Do not email payment-card details.
Ordinary cancellation
You may cancel recurring billing at any time through your billing provider's customer portal. Unless mandatory law or the applicable checkout terms require otherwise, cancellation takes effect at the end of the current paid billing period. You retain Premium access until that date, no further renewal is charged, and the unused portion of the current period is not prorated or automatically refunded after the seven-day initial-purchase window.
Renewals and other refund requests
A renewal charge is not a new initial purchase for the AnimeBookmark seven-day commitment. Refund requests for renewals, duplicate charges, technical issues, or requests made outside the initial window are reviewed case by case by AnimeBookmark and the applicable billing provider using the circumstances, service usage, applicable law, and the provider's buyer terms. Approval is not guaranteed unless a mandatory right applies.
What happens after a refund
When a full refund is confirmed, paid Premium access is revoked. Free Crunchyroll tracking remains available under the Free plan. A refund does not delete your AnimeBookmark account, Bookmarks, watched-episode history, watch-session history, or library projections. You can make a separate privacy or account-deletion request under the Privacy Policy.
Payment, transaction, adjustment, refund, fraud-prevention, tax, and audit records may be retained by AnimeBookmark or the applicable billing provider where needed for legal, financial, security, dispute, and compliance obligations.
Mandatory consumer and checkout rights
Contact
For an AnimeBookmark refund question, contact [email protected] from the email associated with your account. Your billing provider may contact you or process the return as Merchant of Record.